Privacy Policy

When you create an account and use SymbioLearn, we collect:

• Account information: email address and name (provided during sign-up)
• Tutor configurations: subject, topic, voice preferences, and custom instructions
• Uploaded documents: PDF files you upload as knowledge bases for your tutors
• Session data: voice conversations, transcripts, and audio recordings
• Study materials: AI-generated flashcards, quiz questions and answers, and quiz attempt history
• Subscription and payment data: subscription plan, usage minutes, and payment records (payment card details are handled entirely by our payment provider and never stored by us)
• Usage data: session count, duration, and feature usage for analytics
• Feedback: any feedback or comments you submit through the feedback board

We use your information to provide and improve the SymbioLearn service:

• Create, customize, and manage your AI tutors
• Process uploaded PDFs to provide context-aware tutoring
• Process voice data for real-time interactive learning sessions
• Generate transcripts and store recordings for your learning history
• Generate flashcards and quizzes from your session content
• Manage subscription status and track usage minutes
• Provide session continuity by referencing previous session summaries
• Analyze aggregate usage patterns to improve the platform (we do not sell your personal data)

To deliver the service, we use the following third-party services:

• Voice Processing (Google Gemini Live API): Your voice conversations are processed in real-time by Google Gemini for speech recognition, language understanding, and voice synthesis
• AI Content Generation (Google Gemini): Session transcripts are processed by Google Gemini to generate summaries, flashcards, and quizzes
• Data Storage (Supabase): Your account data, session recordings, uploaded documents, and study materials are stored securely on Supabase
• Authentication (Clerk): We use Clerk to manage user registration and login securely
• Payment Processing (Creem.io): Subscription payments are processed through Creem.io. We do not store your payment card details
• Analytics (DataFast): We use DataFast for anonymous, privacy-focused website analytics and conversion tracking. No personal data is shared with DataFast

These providers are contractually obligated to protect your data. We do not use your voice data, session content, or uploaded documents to train general AI models.

We use the following cookies and tracking technologies:

• Authentication cookies: Required for keeping you logged in
• Analytics cookies: DataFast uses a privacy-focused visitor cookie to track anonymous page views and conversions. No personal information is collected

We do not use advertising cookies or share tracking data with advertisers.

We use industry-standard security practices to protect your data:

• All data is transmitted over encrypted connections (HTTPS)
• Database access uses row-level security policies and service-role authentication
• Uploaded documents and audio recordings are stored in secure, access-controlled storage buckets
• Subscription and usage data use atomic database operations to ensure accuracy

We retain your data for as long as your account is active:

• Session recordings and transcripts are kept until you delete the session or your account
• Uploaded PDF documents are kept until you remove them or delete your tutor
• Subscription and payment history is kept for record-keeping purposes
• When you delete your account, all associated data (sessions, recordings, documents, flashcards, quizzes, and profile data) is permanently deleted

You have control over your information:

• Access: You can view your account details, session history, recordings, transcripts, flashcards, quiz data, and subscription status at any time
• Delete: You can delete individual sessions, tutors, and uploaded documents. You can also delete your entire account and all associated data
• Export: You can access your session transcripts and study materials through the platform
• Update: You can update your account information through your account settings

SymbioLearn is intended for educational use. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe a child under 13 has provided us with personal information, please contact us so we can take appropriate action.

We may update this Privacy Policy periodically. We will notify you of significant changes via email or a notice within the platform. Your continued use of the service after a change signifies your acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us at:

Email: hi@symbiolearn.com